Frequently Asked Questions

Do you provide an invoice for our records?

Yes, absolutely. Upon confirmation of your booking, we will issue a detailed digital invoice for your records. It will include a complete breakdown of the services, date, time, location, and total cost, making it simple for your accounting department to process.

Do you offer discounts for booking multiple sessions?

We do! We believe in building long-term wellness partnerships and are happy to offer discounts for clients who book a series of sessions in advance. This is a popular option for companies looking to establish a weekly or bi-weekly wellness program. Our current discount structure is:
5-9 Sessions: 10% discount on the total booking price.
10+ Sessions: 15% discount on the total booking price.
Please contact us for a custom quote for your multi-session package.

What areas of the GTA do you serve?

Our team of certified instructors serves the entire Greater Toronto Area. This includes the downtown core, Scarborough, Etobicoke, North York, and the surrounding regions of Mississauga, Brampton, Vaughan, Richmond Hill, and Markham. If you’re located just outside these areas, please reach out—we can often make special arrangements.

How do you ensure your instructors are qualified, and how are they assigned to our event?

We take great pride in the quality and professionalism of our team. Every instructor in our network is fully certified, insured, and personally vetted by Amytis IT Solutions Inc. (FitnessOnDemandToronto.com) for extensive experience in the GTA.
Our personalized matching process ensures we select the perfect instructor for your specific needs based on the location and class type. Your dedicated professional is assigned and their detailed profile is sent to you immediately upon receipt of your booking payment.
We guarantee a high-quality service and professionalism for every booking. You can learn more about our commitment to quality on our “Our Instructors” page.

Where can I see reviews or testimonials from past clients?

We have compiled testimonials from our corporate and event clients on our “What Our Clients Say” page. You can read them here.

What is your cancellation policy?

We understand that plans can change. As part of our Peace of Mind Guarantee, you can cancel your booking for a full, no-questions-asked refund up to 7-Day (168-Hour) before the scheduled event time. Cancellations made within 7-Day (168-Hour) of the event are non-refundable, as our instructor has been fully committed and scheduled for your specific time slot by that point.

What kind of space do we need to provide for a class?

The space required depends on the class type and the number of participants. Generally, any open, uncluttered area works well. This could be a large boardroom with tables pushed aside, an empty conference room, a cafeteria, or even an outdoor green space. For yoga, you need enough room for each person to use a mat. For Zumba, a bit more open space for movement is ideal and hard floor is generally better than carpet. We can provide specific recommendations based on your headcount.

What equipment do you provide, and what do we need to provide?

Our instructors bring their own music and any specialized equipment they need to lead the class. For yoga, we typically ask participants to bring their own mats for hygiene reasons, though we can arrange for mat rentals upon request. For most other classes like Zumba or HIIT, participants just need comfortable clothing, supportive footwear, and a water bottle.

Ready to book or have more questions?